Senior Applications Support Analyst (ETRM / CTRM)

Commodities, Oil and Energy
22 September, 2022

Offered Salary

$Salary will commensurate with relevant experience

Experience

5 to 10 years

Qualifications

Bachelor's Degree

Location

Singapore, Singapore

SUMMARY

Part of the IT Operations team to realm across all trading businesses (front, middle and back-office) to provide support for applications. Be a part of a global and rapidly evolving IT department that is driving the company’s cloud and digital transformation agenda.

THE ROLE

  • Provide day-to-day operational support for the application estate.
    Take ownership, and be a central point of contact, for any application related issues reported by users, ensuring professional and regular communication is provided.
  • Diagnose and resolve complex system and/or data issues across a range of both internally developed and vendor supplied applications in support of the trading business.
  • Follow-up on fixes for escalated issues.
  • Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.
  • Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.
  • Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of application issues.
  • Collaborate with relevant teams to plan, test, and deliver on-going enhancements.
    Support test and development related activities through environment management, orchestration, and automation.
  • Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.
  • Proactively monitor applications for availability, capacity, and performance.
  • Participate in a wide variety of global projects, improvements, and control activities to enable growth in business footprint, innovation, and digital transformation.
  • Share knowledge and expertise with others, coaching and mentoring peers as required.
  • Occasional work outside of normal business hours may be required at times, for major incidents, planned releases/maintenance and in support of month-end closing.

REQUIREMENTS

Bachelor’s Degree with relevant work exp in delivering production support within a complex trading environment involving multiple applications, stakeholders, and third-party vendors
Exp in diagnosing and remediating application issues in a Windows Server and Windows 10 environment
Knowledge of ITIL framework, certification an advantage
Knowledge of scripting and automation (PowerShell and/or Python)
Technical proficiency with SQL (ideally with SQL Server and/or Azure SQL)
Good understanding of the trade/deal lifecycle and related processe
Domain knowledge of energy physical and financial commodities and derivatives
Working knowledge of the Allegro ETRM/CTRM platform (preferably Allegro Horizon)
DevOps knowledge would be an advantage

Technical skills required:

  • Administer applications hosted in Microsoft Azure.
  • Exp with market data management platforms (e.g., ZEMA or Data Genic).
  • Manage small projects/changes.
  • Exp with agile delivery methodologies (e.g., SCRUM or Kanban).
  • Familiar with the Atlassian product suite (e.g., Jira and Confluence etc).
  • Exp with C#, Azure DevOps, Visual Studio and Crystal Reports.
  • Experience with cloud-focused logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).
  • Experience with any of the following platforms/systems: Allegro Horizon ETRM, Trayport Global Vision/Joule, Updata, FXAll, WebICE, Sun Systems/Q&A, Softmar, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.

Your profile will not be disclosed to any client without your permission. We regret that only shortlisted candidates will be notified.

Job Application

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